Order AND Delivery

This section provides answers to common questions about placing, managing, and receiving your orders at Fressnapf. It covers:

1. Problems with Delivery – Guidance on what to do if items are damaged, missing, or cancelled, and how to check your order status.

2. Change or Cancel an Order – Information on modifying orders, correcting delivery addresses, and returning unwanted items.

3. Shipping Options – Details about standard shipping, marketplace items, freight forwarding, Click & Collect, and how deliveries are handled.

4. Questions About Ordering – Answers on minimum order values, shipping costs, weight limits, and delivery restrictions.

5. Enter Vouchers & Collect PAYBACK Points – How to apply vouchers, collect PAYBACK points, and check current promotions.