Media Markt Last updated Save as PDF GeneralAbout Media MarktReturned Damaged or Incomplete After Repair - Step By StepStep 1 - Empathize and AcknowledgeStep 2 - Gather Details from CustomerStep 3 - Review the ZIR Repair CaseStep 4 - Assess Damage or Missing PartStep 5 - Determine ResolutionStep 6 - Document and Close