So Energy - About Us
About So Energy
At So Energy, we believe that the future of energy lies in sustainability and customer satisfaction. Founded by Simon and Charlie, two school friends passionate about making a difference in the energy industry, So Energy was built with a mission to provide renewable energy at the core of everything we do. Since our inception, we've been committed to helping our customers reduce their environmental impact while enjoying top-notch service.
Building a New Type of Energy Company
In a time when trust in energy suppliers was at an all-time low, So Energy emerged as a fresh alternative. Our focus has always been on renewable energy, making it accessible and affordable for all, while delivering award-winning service.
Our Partnership with ESB Energy
In 2021, we joined forces with ESB Energy to offer great value green energy and establish ourselves as a leading challenger in the energy market. Together, we provide 100% renewable electricity through our fixed tariffs, helping customers lower their carbon footprints while enjoying reliable service.
We Make Things Easier For You
At So Energy, we understand that managing your energy shouldn't be a hassle. Since day one, we've prioritized outstanding customer service. Our dedicated Customer Care team is available via telephone, email, and chat, ensuring that help is always just a click or call away. We also offer a clear and intuitive online account section, where you can check your bills, make payments, and manage your energy account without the need to contact us for small issues.
More Than Just Energy Supply
We go beyond simply supplying energy. We offer best-in-class solar panel and battery installations, designed to help you achieve energy independence. We avoid jargon, ensuring you're always in the loop, and provide seamless onboarding to make your transition to So Energy smooth and stress-free. Plus, with our Home Cover options, you can future-proof your home and stay prepared for any unexpected issues.
Our Citizens Advice Ratings
We're always striving to improve our service. Our latest Citizens Advice rating stands at 2.5, with scores across various categories, including contact waiting times (3*), complaints handling (1*), and customer commitments (5*). No supplier currently ranked by Citizens Advice has an average rating higher than 3.65. We're committed to improving our score and delivering better service to our customers.
What We Stand For
At So Energy, we focus on three core principles:
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Renewable Energy: Our energy is sourced from 100% renewable sources, and we offer additional green solutions like solar and battery packages to help you reduce your carbon footprint further.
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Great Value: We offer both variable and fixed tariffs, ensuring flexibility and value. Our rates are competitive, and we even offer export tariffs for customers who generate their own energy.
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Outstanding Service: Customer satisfaction is our top priority. We've earned a "Great" rating on Trustpilot, and in 2024, we were recognized with a Top 3 Overall Customer Satisfaction Award from USwitch.
A Green Future for All
Our commitment to green energy goes beyond just providing electricity. We offer a range of solutions, from solar panels and battery storage to air-source heat pumps, to help over 300,000 customers live greener lives. With 0% finance options and a focus on making renewable energy accessible to everyone, we're leading the way toward a more sustainable future.
Vote for Your Energy Source
We believe in giving our customers a say in how their energy is sourced. As the only energy supplier that allows customers to vote on their energy mix, we're committed to using the most popular sources, whether it's wind, solar, hydro, or biomass.
Join Our Team
We're always looking for talented individuals to help us achieve our mission. In 2024, we were proud to be named one of The Sunday Times Best Places to Work, reflecting our dedication to fostering an inclusive and supportive work environment.
Why Choose So Energy?
With our commitment to quality, transparency, and customer satisfaction, So Energy is your trusted partner in green energy. From top-of-the-line solar panels to innovative battery storage solutions, we're here to help you embrace renewable energy and enjoy energy independence.