easyJet Flight Delays, Cancellations, and Denied Boarding

Flight Delays

• Delays Beyond Scheduled Departure:

  • 2+ hours: For flights up to 1500 km.
  • 3+ hours: For flights within Europe over 1500 km, and other flights between 1500 and 3500 km.
  • 4+ hours: For flights over 3500 km.
  • Entitlement: Some rights under sections 3(a) and (c).

• Delays of 5+ hours:

  • Entitlement: Reimbursement of the flight if you choose not to fly (section 2(a)).

• Overnight Delays:

  • Entitlement: Rights under sections 3(b) and (c).

• Delays Over 3 Hours Upon Arrival:

  • Entitlement: Rights in section 1, unless caused by extraordinary circumstances (e.g., air traffic control issues, weather, civil unrest, security alerts, industrial action, unexpected flight safety issues).

Flight Cancellations

• Entitlement:
  • Rights under sections 2 and 3, and potentially compensation under section 1 unless:
    • You were informed at least 2 weeks before departure.
    • You were informed 2 weeks to 7 days before departure and offered re-routing, allowing departure no more than 2 hours before and arrival less than 4 hours after the scheduled time.
    • You were informed less than 7 days before departure and offered re-routing, allowing departure no more than 1 hour before and arrival less than 2 hours after the scheduled time.
    • The cancellation was due to extraordinary circumstances.

Denied Boarding

• Entitlement:
  • Rights under sections 1, 2, and 3 if you were involuntarily denied boarding despite presenting yourself on time for check-in and boarding, except for cases where there were reasonable grounds for denial.

1. Right to Compensation

• Compensation Amounts:
  • £220 / €250 for flights up to 1500 km.
  • £350 / €400 for flights within Europe over 1500 km and other flights between 1500 and 3500 km.
  • £520 / €600 for flights over 3500 km.
  • Note: Compensation is reduced by 50% if re-routing results in arrival no more than 2, 3, or 4 hours after the original time for respective flight distances.

2. Right to Reimbursement or Re-routing

• Conditions:
  • If your flight is canceled or you are denied boarding, you can obtain:
    • Reimbursement for the canceled flight.
    • Reimbursement for parts of the journey already made if the flight no longer serves its purpose, including a return flight to the first point of departure if necessary.
    • Re-routing to your final destination under comparable conditions at the earliest opportunity or at a later date at your convenience, subject to seat availability.
  • If delayed by 5+ hours and you choose not to travel, you are entitled to reimbursement.

3. Right to Care

• Entitlements:
  • For delays over 3 hours (or 2 hours for flights up to 1500 km), cancellations, or denied boarding:
    • Meals and refreshments proportional to the waiting time.
    • Hotel accommodation and transport between the airport and hotel if an overnight stay is necessary.
    • Two telephone calls, or telex, fax messages, or emails.
  • If notified of delays or cancellations before arriving at the airport: entitlement to meals and communications.
  • For postponements to the next day: entitlement to hotel accommodation and transport.
  • easyJet will reimburse reasonable expenses incurred if care is not provided, excluding alcohol.

Contact Information

• Complaints: Contact our customer relations team via the Contact Form.
• Unresolved Complaints: Refer to Aviation ADR within 12 months of our final response.

AviationADR Contact:

• Address: 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW
• Tel: 020 3540 8063
• Email: aviation@cdrl.org.uk
• Website: www.aviationadr.org.uk