Delays and Cancellations

Checking Flight Status

Stay updated on your flight’s status using our Flight Tracker, available on our website and mobile app. For flights scheduled more than two days in advance, please sign in with your booking reference and last name or your account details.

If Your Flight Is Cancelled

If your flight is cancelled, you have several options to choose from:

1. Rebook for Free:

   • Log into Manage Bookings or use our easyJet app to book the next available flight at no extra cost. If a direct flight isn’t available, you can search for flights to or from nearby airports within the same country or opt for indirect flights within the easyJet network. Your checked luggage allowance will carry over, and we’ll do our best to keep your original seat or a similar one. If you're at the airport, collect your luggage from baggage claim, clear customs, and recheck in with your new booking. Note that you can only select flights to or from the same countries as your original booking.

2. Opt for a Voucher:

   • Choose a voucher for the full value of your booking, valid for 12 months. This gives you flexibility to book a new flight anywhere on our network. Request the voucher via Manage Bookings. Please note, if you choose a voucher, you won’t be eligible for compensation for accommodation or other expenses.

3. Request a Refund:

   • Obtain a full refund for your booking, which will be processed to the account used for the original booking. Refunds are typically processed within 7 days but may take a few additional days to appear in your bank account. Track the status of your refund request here. If you select a refund or voucher, you will not be eligible for compensation for accommodation or other expenses.

For more details, visit our Disruption Help Hub or consult our notice of rights.

If you booked through a tour operator or travel agent, contact them directly for assistance with your travel plans. You can also manage your easyJet flights through Manage Bookings. For additional support, contact our Customer Services Team.

Overnight Accommodation

If your flight is cancelled and the next available flight is the following day, we will provide hotel accommodation. You can request a room after transferring to a new flight through our app or Manage Bookings.

If you need a wheelchair-accessible room, contact our Customer Services Team for assistance.

In cases of widespread disruption, we might ask you to find your own accommodation. Look for hotels rated 3 stars or equivalent, such as Premier Inn, IBIS, Holiday Inn, Hotel Formule 1, Travelodge, or Motel-One. Retain your VAT invoice for expense claims.

Alternative Transport

If we cannot provide an easyJet flight to your destination within 24 hours, you may transfer to another airline, take a train, bus, or hire a car. Ensure the alternative transport is under comparable conditions and retain all receipts for reimbursement claims. For more information, refer to our expenses page or contact us.

Please note, you cannot claim both a refund for your flight and rerouting on alternative transport.

Delayed Flights

Refreshment Vouchers:

• If your flight is delayed by 2 hours (for flights up to 1500km) or 3 hours (for flights over 1500km), you will receive a refreshment voucher worth £3 or €4.50. If we’re unable to provide vouchers, we will reimburse up to the same amount with appropriate receipts.

Delays Longer Than 5 Hours:

• If your delay exceeds 5 hours, you can either change your flight to a later date (subject to availability) or cancel and apply for a full refund. Speak to our Ground Crew or contact our Customer Service team.

Overnight Delays:

• If you need to stay overnight due to a delay, our Ground Crew will arrange accommodation and transport. If you prefer to return to your own accommodation, we may reimburse reasonable local transport costs. Keep all receipts for reimbursement claims.

Diverted Flights

If your flight is diverted, we will work to get you to your final destination. If we can't arrange a transfer, you may need to make your own arrangements. We will reimburse reasonable transport costs, but not for unreasonable expenses like private limousines.

Claiming Back Expenses

If we cannot arrange hotel, meal, or transport costs directly, you may need to cover these costs yourself initially. Retain all receipts and submit a claim on our expenses page. Reimbursements are limited to standard class transport, 3-star or equivalent accommodation, and reasonable food and drinks (excluding alcohol).

We do not cover pre-booked hotel stays, airport parking, car hire, or missed activities. Check your travel insurance for coverage on these items.

Compensation Claims

If your flight arrives more than 3 hours late, is cancelled within 14 days of departure, or if you are involuntarily denied boarding, you might be eligible for EC261 compensation. Claim compensation here or through our chat service. Note that compensation is not provided for delays or cancellations caused by extraordinary circumstances.

Overbooking and Denied Boarding

Denied Boarding:

• If you are denied boarding, speak with our Ground Crew for information on alternative travel plans and compensation. You will also be entitled to reasonable ground transfers, accommodation, and food/drink expenses as per our policy. Compensation under EC261 may also apply.

Reasons for Overbooking:

• To minimize empty seats and reduce costs, we sometimes overbook flights. If needed, we may ask for volunteers to give up their seats. If we must reduce passengers due to weight restrictions or smaller aircraft, we aim to resolve the situation fairly.

Bookings with Travel Agents or Tour Operators

If you booked through a travel agent or tour operator, contact them directly to manage your booking. Notify them of any changes to avoid impacting your onward travel arrangements. easyJet is not responsible for changes made by travel agents or tour operators.

easyJet Holidays Bookings

For bookings made through easyJet Holidays, please contact them directly for assistance with disrupted bookings.

New Options for Indirect and Alternative Flights

Indirect Flights:

• We offer the option to book an indirect easyJet route to reach your destination when your original flight is disrupted. You’ll need to collect and recheck your luggage and clear security for each segment of your journey. This service is free of charge.

Alternative Carriers:

• If your flight is disrupted, you can book with an alternative airline to reach your destination. This is not a connecting flight, so you will need to manage your own luggage and check in with the new airline. No additional fare is charged for this service.

For both options, your special assistance reservation will not automatically transfer. Contact your new provider for any special assistance needs.

For more information on these options and to make your choice, visit Manage Bookings.

For any additional help or if you need further assistance, refer to our Disruption Help Hub.

easyJet Flight Disruption FAQ: What to Do in Case of Delays or Cancellations

Q: What should I do if my easyJet flight is delayed or cancelled?

A: If your easyJet flight is delayed or cancelled, we offer a variety of options:

• Rebook for Free: Use Manage Bookings or the easyJet app to book the next available flight at no extra cost.
• Voucher: You can opt for a voucher for the full value of your booking, valid for 12 months.
• Refund: Request a full refund through Manage Bookings, typically processed within 7 days.
• Overnight Accommodation: We will arrange accommodation if the next available flight is the following day.
• Alternative Transport: If we can't provide an easyJet flight within 24 hours, you may transfer to another airline, train, bus, or hire a car.

For more details, visit our Disruption Help Hub or consult our notice of rights.

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Q: How can I check the status of my easyJet flight?

A: You can track your flight status via the Flight Tracker on our website or mobile app. Simply sign in with your booking reference or account details for flights scheduled more than two days in advance.

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Q: What happens if my easyJet flight is cancelled?

A: If your easyJet flight is cancelled, you can:

• Rebook for Free: Choose the next available flight via Manage Bookings or the easyJet app.
• Opt for a Voucher: Choose a voucher for the full value of your booking, valid for 12 months.
• Request a Refund: Obtain a full refund for your booking, processed within 7 days.

Additionally, if your flight is cancelled and requires an overnight stay, we will arrange accommodation for you. If you need a wheelchair-accessible room, please contact Customer Services for assistance.

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Q: What are the options if my easyJet flight is delayed?

A: If your easyJet flight is delayed, you may be entitled to:

• Refreshment Vouchers: You’ll receive a refreshment voucher worth £3 or €4.50 for delays of 2 hours (flights up to 1500km) or 3 hours (flights over 1500km).
• Delays Longer Than 5 Hours: If your delay exceeds 5 hours, you can change your flight or cancel and receive a full refund.
• Overnight Delays: If your delay causes an overnight stay, we’ll arrange accommodation and transport.

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Q: Can I claim back expenses if my easyJet flight is delayed or cancelled?

A: If you incur expenses due to a delay or cancellation, retain your receipts and submit a claim through our expenses page. Reimbursements are limited to standard class transport, 3-star or equivalent accommodation, and reasonable food and drinks (excluding alcohol).

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Q: What if my easyJet flight is diverted?

A: In the event of a flight diversion, we will arrange transfer to your final destination. If we can't arrange the transfer, you may need to make your own arrangements. Keep receipts for reasonable transport costs, and we will reimburse you.

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Q: What should I do if I am denied boarding on an easyJet flight?

A: If you are denied boarding, speak with our Ground Crew for alternative travel plans and compensation options. You may also be entitled to compensation under EC261, depending on the situation.

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Q: Can I claim compensation for a delayed or cancelled easyJet flight?

A: If your easyJet flight is delayed by more than 3 hours, cancelled within 14 days of departure, or if you are involuntarily denied boarding, you may be eligible for EC261 compensation. Claims can be done here through our chat service or through the compensation claim form on our website: https://www.easyjet.com/en/claim/EU261.