Account

Account FAQs

When creating an order, I lose my progress when I login
If you’re losing your progress when logging in while creating an order, it may be due to an old file saved in your browser's cache. To fix this, clear your browser’s cache by following these steps based on your browser:

Chrome

1. Click the three dots in the top-right corner of your browser.
2. Select “More tools” and then “Clear browsing data.”
3. Set the time range to when the issue first appeared, or select “All time” to be sure.
4. Make sure “Cached images and files” is checked.
5. Click “Clear data.”
6. Retry sending your parcel.

Safari (Mobile)

1. Go to “Settings,” then “Safari.”
2. Tap “Clear History and Website Data.”
3. Retry sending your parcel.

Safari (Desktop)

1. Click the “Safari” drop-down menu and select “Preferences.”
2. Go to the “Advanced” tab and check “Show Develop menu in menu bar,” then close Preferences.
3. Select the “Develop” menu and click “Empty Cache.”
4. Retry sending your parcel.

Edge

1. Click the three dots in the top-right corner of your browser.
2. Select “Settings.”
3. Click “Privacy, search, and services” in the left-hand panel.
4. Scroll to “Clear browsing data” and choose “Choose what to clear.”
5. Check the box for “Cached images and files.”
6. Close and reopen your browser. Retry sending your parcel.

Firefox

1. Click the menu icon in the top-right corner of your browser.
2. Select “Settings.”
3. Go to “Privacy & Security” in the left panel.
4. Under “Cookies and Site Data,” select “Clear Data…”
5. Ensure “Cached Web Content” is checked, and click “Clear.”
6. Retry sending your parcel.

How do I complain about one of your services?
We’re sorry if our service doesn’t meet your expectations. Please reach out to our customer service team, available Monday to Saturday from 8am to 6pm. We’ll do our best to resolve the issue.

Why can’t I view my marketplace orders when I try to import them?
This may happen if your access to the marketplace account has been removed. To resolve this, log in to your Evri account, select the three-line icon at the top right, and choose “Unlink marketplace account.” Then, link your marketplace account again by selecting “Link marketplace” and following the on-screen instructions.

How do I make changes to my personal details?
To update your personal details, log in to your Evri account, click ‘My account’ from the drop-down menu, and select ‘Account settings.’ From there, you can make changes to your account details.

How can I view my orders?
Log in to your Evri account to view the status of your parcels. You’ll be able to see unpaid parcels, those in transit, and delivered parcels.

How do I submit a claim for a lost or damaged parcel?
While we aim for every parcel to arrive safely, if yours is lost or damaged, we’ll work to resolve it. Claims can be made by contacting our Customer Services Team. Please note, claims should be submitted by the person who sent the parcel for a faster resolution.

Can I upload multiple parcels using a CSV file?
Yes, you can upload parcel details via a CSV file using a Microsoft Excel template. Log in to your Evri account and select ‘Bulk import’ to upload your file. You may need to provide some default information the first time, but subsequent imports will be faster.

I send a lot of parcels, can you offer me a business or credit account?
If you send over 150 parcels a week, our business accounts team can offer reduced pricing, daily collections, and access to Business Account management. Contact our team at sales@evri.com to discuss options, including a credit account, subject to a satisfactory credit check.

Can I link my marketplace account to Evri?
Yes, you can link your Evri account to eBay, Amazon, Etsy, Shopify, and other marketplaces. Log in to your Evri account, select the marketplace you wish to connect, and follow the step-by-step instructions provided.