What is a Nedbank ID?

A Nedbank ID is the username and password a client uses to access Nedbank digital banking services.

Using the Money app

1. Download and open the Nedbank Money app.

2. Select Register for a Nedbank ID.

3. Enter the requested personal details.

4. Link the account using either:

   • the client’s bank card and ATM PIN; or

   • the client’s profile number, PIN and password.

5. Accept the Approve-It message sent by Nedbank.

6. Create a Nedbank ID username.

7. Create a Nedbank ID password.

8. Confirm the new Nedbank ID.

Using Online Banking

1. Go to Nedbank Online Banking.

2. Select Register.

3. Enter a South African ID number or foreign passport number.

4. Accept the Approve-It message sent to the registered cellphone.

5. Create a Nedbank ID username and password.

6. Link the existing profile number, PIN and password—the client’s previous Internet Banking details—to the Nedbank ID.

Common client questions

Can I register with a passport?
Yes. Online Banking supports registration using a South African ID number or a foreign passport number.

Why do I need Approve-It?
Nedbank sends an Approve-It message as part of the registration and verification process. The client must approve it on their registered device.

Source: How to create a Nedbank ID

Using the Money app

1. Log in using a Nedbank ID, app PIN or fingerprint.

2. Select Cards at the bottom of the screen.

3. Select the card to activate.

4. Select Activate.

The card is then active and ready to use.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select Cards on the menu bar.

3. Select the card to activate.

4. Select Activate.

The card is then active and ready to use.

Source: How to activate your bank card

Using the Money app

1. Log in using a Nedbank ID, app PIN or fingerprint.

2. Select the relevant account.

3. Select Features.

4. Select Switch salary account.

5. Choose Email or Download.

6. If Email is selected:

   1. Nedbank generates a salary-switch letter template.

   2. Enter the recipient’s email address.

   3. Select Next.

7. If Download is selected:

   • On Android, select the three-dot menu and then Download.

   • On iOS, select the Share icon and choose an app in which to open or save the letter.

8. Give or send the generated letter to the employer or payroll team so they can update the salary-payment details.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select the relevant account.

3. Select Features.

4. Select Switch salary account.

5. Choose Email or Download.

6. If Email is selected:

   1. Nedbank generates a salary-switch letter template.

   2. Enter the recipient’s email address.

   3. Select Next.

7. If Download is selected, save or print the salary-switch letter.

8. Give or send the letter to the employer or payroll team.

Important clarification

Generating the letter does not itself change the employer’s payroll record. The employer or payroll team must use the letter to update the client’s banking details.

Source: How to switch your salary to Nedbank

Information the client may need

• Details of the existing bank account from which the debit orders currently run.

• The debit orders to be switched.

• Relevant debit-order information, such as the service provider, amount, frequency, collection day and reference.

Using the Money app

1. Log in using a Nedbank ID, app PIN or fingerprint.

2. Select the account involved in the switch.

3. Open the Debit orders tab.

4. Select Switch debit orders.

5. Follow the prompts and complete the requested banking details.

6. Select the debit orders to switch to Nedbank.

7. Confirm the switch request.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select the relevant account.

3. Open Debit orders.

4. Select Switch debit orders.

5. Enter the bank account number from which the debit orders are being switched.

6. Follow the prompts and enter the information for the debit orders to be switched.

7. Review the information.

8. Submit the request.

Nedbank sends confirmation of the request.

Important guidance while switching

• Start the switch as soon as practical after the salary has been paid, allowing time before the next collection cycle.

• Do not close the previous bank account until Nedbank confirms that the debit orders have been switched and they have processed successfully from the new account.

• Keep enough money in both the old account and the Nedbank account while the switch is in progress.

• A late switch request may take effect only in the following debit-order cycle, depending on the service provider’s processing dates.

• Some service providers may not allow Nedbank to switch a debit order. Nedbank will advise the client if this happens.

• Joint or savings account debit orders may require permission from all relevant parties.

• Remember debit orders that run only annually or infrequently, such as certain licence or insurance payments.

• Insufficient funds can cause rejected debit orders, which may attract fees and could affect the client’s credit profile.

Sources: How to switch your debit orders and Switch to Nedbank

Using the Money app

1. Log in using a Nedbank ID, app PIN or fingerprint.

2. Select Cards at the bottom of the screen.

3. Select the relevant card.

4. Scroll to Use Tap and Go.

5. To activate it, move the toggle to On. A green toggle means Tap and Go is active.

6. To deactivate it, move the toggle until it is grey. A grey toggle means Tap and Go is inactive.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select Cards on the menu bar.

3. Select the relevant card.

4. Select Use Tap and Go.

5. To activate it, change the toggle to green.

6. To deactivate it, change the toggle to grey.

Source: How to activate and deactivate Tap and Go

Using the Money app

1. Log in using an app PIN, fingerprint or Nedbank ID.

2. Select the Nedbank Connect widget.

3. Select All plans.

4. Choose the preferred preset plan.

5. Choose the SIM type.

6. Confirm the RICA address.

7. Accept the terms and conditions.

8. Choose the account from which payment should be made.

9. Review the details.

10. Select Pay.

Using Online Banking

1. Log in using a Nedbank ID or QR code.

2. Select the Nedbank Connect widget.

3. Select All plans.

4. Choose the preferred preset plan.

5. Choose the SIM type.

6. Confirm the RICA address.

7. Accept the terms and conditions.

8. Choose the account from which payment should be made.

9. Review the details.

10. Select Pay.

The preset plan is added after the process is completed successfully.

Source: How to add a Nedbank Connect preset plan

Using the Money app

1. Log in using an app PIN, fingerprint or Nedbank ID.

2. Select Nedbank Connect.

3. Select Refer a friend.

4. Share the unique referral code with the friend.

Reward conditions

• The referred person must use the unique referral code when ordering the SIM to receive the applicable instant discount.

• After the referred person activates the SIM, they must either top up with at least R50 or subscribe to a plan before the referrer is rewarded.

• Terms and conditions apply.

Source: How to refer a friend to Nedbank Connect

Using the Money app

1. Log in using an app PIN, Nedbank ID, fingerprint or Face ID.

2. Select More.

3. Select Settings.

4. Select Communication settings.

5. Turn on the communication toggle.

A green toggle means notifications are enabled.

Using Online Banking

1. Log in using a Nedbank ID or QR code.

2. Select Settings.

3. Select Preferences.

4. Select Communication.

5. Turn on the communication toggle.

A green toggle means notifications are enabled.

Source: How to allow notifications from your account

Using the Money app

1. Log in using an app PIN, fingerprint or Nedbank ID.

2. Select the relevant account.

3. Select Debit orders.

4. Select Mandates to authorise.

5. Select the pending DebiCheck mandate.

6. Review all mandate details.

7. If the information is correct, select Authorise.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select the relevant account.

3. Select Debit orders.

4. Select Mandates to authorise.

5. Review the mandate details.

6. If the information is correct, select Authorise.

7. Complete the confirmation screen.

Other available channels

New DebiCheck mandates can also be approved through an ATM, Cellphone Banking, the Nedbank Contact Centre or a Nedbank branch.

Source: How to authorise a DebiCheck mandate

Using the Money app

1. Log in using an app PIN, fingerprint or Nedbank ID.

2. Select the PayShap widget.

3. Select PayShap Request.

4. Choose whether to use an account number or ShapID.

5. Enter the recipient and account details.

6. Select Next.

7. Enter the amount to request.

8. If desired, select the option that allows the recipient to change the amount.

9. Enter the reason for the request.

10. Review the request details.

11. Select Next to submit the request.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select the PayShap widget.

3. Select PayShap Request.

4. Choose whether to use an account number or ShapID.

5. Enter the recipient and account details.

6. Select Next.

7. Enter the amount to request.

8. If desired, select the option that allows the recipient to change the amount.

9. Enter the reason for the request.

10. Review the request details.

11. Select Next to submit the request.

Useful PayShap request information

• A PayShap request is a request for payment; it does not debit the recipient automatically.

• The recipient must approve the request before a payment is made.

• The recipient may be allowed to change the requested amount if the requester selected that option.

• Always review the recipient information and request details before submitting.

Source: How to make a PayShap request

What is a ShapID?

A ShapID is an alias linked to a bank account. It can be used to make and receive real-time PayShap payments without giving the payer the full bank account number. For an individual or small business, a ShapID is usually the primary cellphone number registered with the bank.

Using the Money app

1. Log in using an app PIN, fingerprint or Nedbank ID.

2. Select the PayShap widget.

3. Select Manage ShapID.

4. Select Register a ShapID.

5. Choose the account to link to the ShapID.

6. Select Register.

Using Online Banking

1. Log in using a Nedbank ID.

2. Select the PayShap widget.

3. Select Manage ShapID.

4. Select Register a ShapID.

5. Choose the account to link to the ShapID.

6. Select Register.

If the cellphone number is already registered at another bank

A cellphone number already registered as the default ShapID at another participating bank cannot simultaneously be the default ShapID at Nedbank. The client may receive a bank-qualified ShapID, such as a cellphone number followed by @Nedbank. To make the cellphone number the default ShapID at Nedbank, the client must first deregister the default ShapID at the other bank and complete any required deregistration at Nedbank before registering it again.

Sources: How to register a ShapID and PayShap Request FAQs

Response behaviour

• First identify the task the client wants to complete.

• Ask whether the client is using the Money app or Online Banking when the steps differ.

• Give only the steps for the selected task and channel unless the client asks for alternatives.

• Present one numbered sequence in the correct order.

• Do not claim that an action has completed unless the client confirms completion or a connected tool returns a successful result.

• If the client cannot see a menu option, first confirm that they selected the correct account, card or widget and are using the expected channel.

• If the client reports an error, an unrecognised mandate, suspected fraud or a security concern, stop the standard instructions and direct them to an official Nedbank assistance channel.

Example questions this article should answer

• How do I create or register a Nedbank ID?

• Can I create a Nedbank ID with my passport?

• How do I activate my new Nedbank card?

• How can I move my salary to Nedbank?

• Where can I get a salary-switch letter?

• How do I move my debit orders from another bank?

• When can I close my old bank account after switching debit orders?

• How do I enable or disable Tap and Go?

• How do I buy a Nedbank Connect preset plan?

• Where do I find my Nedbank Connect referral code?

• What must my friend do before I receive a referral reward?

• How do I turn on account notifications?

• Where can I approve a DebiCheck mandate?

• How do I request money with PayShap?

• Can the recipient change the amount of my PayShap request?

• What is a ShapID?

• How do I register or link a ShapID?

• What happens if my cellphone number is already a ShapID at another bank?