Example Payment FAQ Article
Payment Methods & Invoice
Where is my invoice?
If you have chosen "purchase on account" as the payment method for your order, you will receive the invoice from our service provider Riverty by email after your order has been shipped.
Steps to find your invoice:
- Check your email inbox for the invoice from Riverty.
- If you can't find an invoice, please check your SPAM inbox.
- Log in to MyRiverty to view your invoice.
- If the invoice is still not found, contact Riverty Customer Service.
Why can't I use purchase on account?
Purchase on account is a payment method offered by Riverty. If you are unable to use this method, please contact Riverty Customer Service for assistance.
How can I pay with PAYBACK points?
You can pay with PAYBACK points from as little as 200 points. Simply enter the redemption amount in the shopping cart. Enter your PAYBACK customer number in My Account to automatically collect points with each order.
Payment Methods
| Payment Method | Description |
|---|---|
| Direct debit via SEPA | Log in to your MyRiverty account, enter your bank details, and click "Pay" on the desired invoice. The amount is then collected on the due date. |
| Bank transfer | Use the bank details provided in the payment information to settle your payment correctly. |
| PayPal | Convenient and secure payment method offering buyer protection in the Fressnapf online shop. |
| Direct debit / SEPA | Payment via Riverty; the exact debit date is on the invoice at least five days in advance, and the account is debited within 14 days. |
| Credit/debit card | Payment is secure and encrypted, with no data stored in the Fressnapf shop. |
FAQ
Q: What should I do if I receive a reminder despite payment?
A: This may be due to overlap. Contact Riverty Customer Service or check MyRiverty.
Q: What should I do if I have returned items but received a reminder?
A: It can take up to 14 days to credit the return. Check DHL status with your return number and register returns in MyRiverty to ensure timely accounting.
Q: How can I get more time to pay?
A: You can set a payment pause in MyRiverty: 7 days free or 21 days for a small fee.
Q: Where can I find help for any other questions?
A: Help pages and our customer service are available via the contact form.