DHL Delivery Times and Tracking

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Got a question about DHL delivery times or tracking your parcel? Below are the most frequently asked questions (FAQs) to help you find the answers you need. If you don’t see your question here, please contact our Customer Service team for assistance.

1. Delivery Times

Are DHL's delivery times guaranteed?

Delivery time estimates are provided when you get a quote.
Estimates are for major destinations only and do not include customs clearance.
Transit times can vary depending on:
- Parcel size and content
- Origin and destination locations
- Public holidays
Circumstances beyond DHL's control (e.g., weather) may also affect transit times.
Refer to DHL’s Terms and Conditions of Carriage for more details.

Are transit times slower from a DHL Service Point?

Transit times are the same for all services.
Parcels may not depart until the next working day if the courier has already collected parcels for that day.
Service Points accept parcels 7 days a week, but collection is Monday to Friday (excluding bank holidays).
Latest drop-off times for same-day collection are available at DHL Express Service Centres.

Can I arrange a Saturday delivery?

Available to some international destinations when booking a collection by phone.
Customer Service can advise on availability.

What time will my parcel be delivered by?

DHL Express services deliver by the end of the next possible working day.

Does DHL guarantee parcel collection times?

DHL aims to collect parcels on the agreed date and time.
Occasionally, circumstances like traffic or weather may affect collection times.

Pre-Midday Deliveries

Pre 12:00pm delivery is available for many destinations via online booking (DHLitNow) or phone.
Pre 9:00am delivery (or pre 10:30am for the USA) is available for parcels up to 30kg.
Contact Customer Service to check service availability to your delivery address.

2. Tracking Your Parcel

How do I track my DHL parcel?

Multiple tracking options are available; choose the method most convenient for you.
Customer Service can assist if you encounter issues or need advice on parcel status.

I have two DHL tracking numbers. Which one should I use?

If a label problem occurred, a new waybill number may be issued by the courier.
Track your parcel using the waybill number provided by the courier, not the email tracking number.

3. Need More Help?

If you have further questions about DHL delivery times or tracking your parcel, please contact our Customer Service team. We’ll be happy to assist you.